Thursday, 13 October 2011

"Windows support" -- not

Just had another scam phone call -- someone with a strong Indian accent claiming to be calling from "Windows Technical Support" (or something close to that -- I wasn't taking notes), and saying that they had received reports of problems with my computer, that it had a nasty virus I didn't know about, and had I noticed my machine running slowly lately?

I was a tad bored (writing a tedious document will do that to you), so I strung them along a bit, to see what they were really after. They said they could prove who they were because they had my computer registration number, and only the registered owner and Microsoft would know this (along a bit of gobbledygook about how this happened).

I said I thought they were a scam and that they were trying to sell me something. (I didn't ask how Microsoft knew my phone number to contact me about the problem.)

Aggrieved, they offered to prove they were legitimate by telling me my machine's registration number. I should turn on my machine and look at its registration number myself, and compare them.

I said: "But you've just told me my computer has a virus. So how do I know that virus hasn't downloaded the number to you? You having the registration number is therefore no proof that you are who you say you are."

Pause. Then they repeated of all the stuff about only Microsoft knowing the number.

So I repeated my reason for believing that their having the number would not constitute proof that they were who they claimed to be.

Pause. Then a slightly plaintive: "so what can we do, then?"

This was not providing me that much amusement value really, so I terminated the conversation, then Googled "windows phone call saying they know your computer id". Top hit was “Windows Support” Scam Worsens / Money Watch. From the comments it seems many people have much more stamina than I do for keeping scammers hanging on the phone.

Scammers are scum.

Update 12 July 2012:  Aaaand I got a comment, from sanjay gupta-bot, on this post:
Nice Blog! Informative Content for Technical knowledge. Thanks for sharing your views.We resolve every issue arising in your computer operating system, windows,software,internet security,registry settings,sound drivers etc in one call.Visit this link XXXredactedXXX
Spamming a blog post about spammers.  Gah! 


  1. i know just how you feel. i got a call like that and trust me, these people don't take no for an answer. they tell you your pc's got some virus, it'd crash your system down or even blow your pc off after a few seconds. a lot of craps and these people really believe you'd buy them. LOL! well, i told the man i recorded the call and would be reporting them to the authorities. the man said f*** you and hung up. can you believe that???

  2. by the way, when i looked up the phone number through google to report them, i found out i didn't have to. several people already did in this link do these people even get arrested?