First real problem with the Amazon dispute resolution process; they are usually very quick to refund after a bogus seller tries something on. However, this time the seller used a bogus UPS tracking number, and claimed item was delivered. Fortunately, we have CCTV evidence to show that it wasn’t. However, when trying to submit a claim through Amazon, the “item not delivered” option is “helpfully” greyed out, because of the “evidence” of delivery. (Note to software developers – greyed out options are always frustrating when they are the one you actually want/need! Since this is a claims process, there are bound to be weird side cases.) I had to submit a claim saying the item was “damaged” (is non-existence damaging?) Let’s see what happens next…
Update: 72 hours later, a message from Amazon says I’ve been reimbursed – so that worked nicely despite my having to use an inappropriate option!
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