Monday, 12 June 2017

is non-existence damaging?

First real problem with the Amazon dispute resolution process; they are usually very quick to refund after a bogus seller tries something on.  However, this time the seller used a bogus UPS tracking number, and claimed item was delivered.  Fortunately, we have CCTV evidence to show that it wasn’t.  However, when trying to submit a claim through Amazon, the “item not delivered” option is “helpfully” greyed out, because of the “evidence” of delivery.  (Note to software developers – greyed out options are always frustrating when they are the one you actually want/need!  Since this is a claims process, there are bound to be weird side cases.)  I had to submit a claim saying the item was “damaged” (is non-existence damaging?)  Let’s see what happens next…

Update: 72 hours later, a message from Amazon says I’ve been reimbursed – so that worked nicely despite my having to use an inappropriate option!

For all my social networking posts, see my Google+ page

No comments:

Post a Comment